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Kazzar Express Help Centre

  • Can you send me a brochure?
    Unfortunately we can not send you a brochure as we source our products from a wide range of manufacturers to ensure we offer you the best possible range of architectural lighting and control products so there are too many to choose from. However, if you have any questions on the range of products please give us a call or drop us an email.
  • Do the prices include VAT?
    Ys, all prices include VAT.
  • I can't find my order number...what should I do?
    Don't worry, simply give us a call or drop us an email and we will sort it for you.
  • Do you offer quantity discounts?
    In some cases we can offer a discount for a large quantity order. Give us a call or drop us an email to discuss your requirements.
  • When do I pay for my items?
    All items must be paid for at the time of order.
  • How can I pay for items?
    You can pay via Visa, Maestro, Mastercard or Paypal.
  • How long does delivery take?
    Standard Delivery is 3-5 days exc. Weekends & Public Holidays) – Mainland UK Notes: We will do our best to deliver your order as soon as possible. However, please note that all our deliveries are subject to stock availability. Some products may be delivered directly by our supplier, so they may take a few days longer to deliver. Deliveries to the Highlands and Islands may take a little while longer to arrive. Please see our delivery section further down this page for more information. Please note that we don’t work on bank holidays and weekends. Those deliveries will be affected. However, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.
  • My delivery address is different from my card address...
    Contact us before you place the order and we can try to help you out.
  • Do I need to assist the driver with my delivery?
    No, the driver will deliver your packaged items to your door. The driver is not insured to take them inside your house so you will need to arrange to get the items to the room your need them in.
  • What if I am out when the delivery arrives?
    The delivery driver will attempt to deliver the item to you (or a neighbour), if this is not possible they will leave a missed delivery card with details on next steps. If you have any issues, please get in touch and we will try to help resolve them.
  • What should I do if there are faulty goods in my order?
    Please check your items when you receive them (or within 48 hours maximum) Please contact us immediately if there is an issue with our order so we can fix this for you.
  • What do I do if something is missing from my order?
    Please check your items when you receive them (or within 48 hours maximum) Please contact us immediately if there is an issue with our order so we can fix this for you.
  • What details do you need from me?
    We operate a Data Privacy Policy regarding the information we receive from you. When you place an order we obviously ask for certain information including your name, delivery address, payment details, email address and telephone number. This information allows us to process your order and keep you informed of your order status. Kazzar Express (Kazzar Lighting & Controls) does all it can to protect your personal information from loss, damage, disclosure, misuse or alteration. Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Kazzar Express (and our dispatch partners). We need the address you'd like the goods delivered to (this needs to be the same as the cardholder's address), your email, your telephone number and some payment details. We use the email to send you confirmation of your order. We take your phone number just in case there's a problem with your order and we need to contact you urgently.
  • Will you pass my details to other companies?
    We will only use your information for handling the order you place. This will mean we need to share your information with our supply partners (e.g. suppliers, couriers). They will not pass your details to anyone else. If you would like to be kept up to date on products and offerings from Kazzar Express (and Kazzar Lighting & Controls), please sign up to our newsletter.
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